Distillery Tours & Events

If you purchase a Distillery Tour, or make an event booking  you acknowledge and accept the following.

  • We are an operating distillery set in large industrial buildings and visitors should be dressed appropriately for entry into the Distillery. This includes warm clothes during the colder months and flat-soled footwear that covers your feet; high heels and sandals / open-toe shoes are not permitted in the Distillery. The floors may be wet and slippery and there are also stairs to climb on your tour.
  • We are unable to accommodate any children under 8 years of age. Children aged between 8-17 years must be accompanied by an adult at all times and will not be supplied with alcohol. We operate a Challenge 25 policy at the Distillery, so you may be asked to provide ID to prove you are of legal drinking age before we can provide you with alcohol for consumption on or off the Distillery premises.
  • We love dogs, but they are not allowed inside the Distillery or Shop buildings.
  • The Distillery forms part of a wider industrial site with other business users. There is a security gatehouse manned 24 hours a day in the main car park, which is accessed directly off the A6 (Matlock Road). There may be HGVs and other vehicles manoeuvring in the main car park during your visit. We can’t take any responsibility for vehicles on site that are not related to the Distillery operations. You should be vigilant about other vehicles on site and follow any instructions and/or directions from the site security guard. The speed limit on site is a maximum of 10mph at all times.
  • The Distillery has its own car park and there is on-site signage directing you to this from the main site car park. Please note that the route to the Distillery car park makes use of a made road that is also a public right of way, and there could be walkers / mountain bikers / horse riders using the route. Site signage directs you to STOP at the points where you drive onto the public right of way and also to maintain a maximum speed of 10mph to respect the safety of pedestrians and other users.
  • The Distillery car park has parking for up to 15 vehicles. Please park in marked spaces. If all these are taken, please speak with a member of the Distillery team in the Shop who will direct where to park. If you park your car in our car park, you do so at your own risk and we do not accept liability for any loss or damage to your car nor valuables left in your car.

Cancellation Policy 

To make any amendments to bookings please contact our team on shop@whitepeakdistillery.co.uk or call us on 01773 856918 

 Please note to make changes or cancel bookings and request a full refund we require the following notice periods  

  1. Distillery & Whisky Tours: You have the right to cancel a booking and receive a full refund for a tour within a period of 14 days, beginning with the day after the day on which the order was placed, provided no refund will be offered for cancellations made within a period of 72 hours of the date of the tour.  
  2. Private Tours: You have the right to cancel a booking and receive a full refund for a private tour within a period of 14 days, beginning with the day after the day on which the order was placed, provided no refund will be offered for cancellations made within a period of 10 days of the date of the tour. 
  3. Private Events: Private events held at the distillery or off site. You have the right to cancel a booking and receive a full refund within a period of 14 days, beginning with the day after the day on which the order was placed, provided no refund will be offered for cancellations made within a period of 14 days of the date of the event. Any non-recoverable expenses incurred by the company prior to the cancellation date e.g. through use of 3rd party suppliers, may have to be deducted from any amounts refunded. 
  4. Yellow Wood Events: You have the right to cancel a booking and receive a full refund for an event within a period of 14 days, beginning with the day after the day on which this order was placed, provided no refund will be offered for cancellations made within a period of 10 days of the date of the event. 

In the event that we have to cancel a tour or event, for operational reasons or other circumstances beyond our control, then we will offer an alternate date / booking or a full refund.