Update November 2019 : due to site damage caused by flooding of the Derwent Valley unfortunately we are unable to provide access to the Distillery and Shop for wheelchair users at this time. We are working to get these access issues resolved and return to normal (as below) as soon as we can.
The tour takes in the whole of the Distillery site and generally (see below for wheelchair users) you need to be comfortable walking and standing for at least 60 minutes. There are a number of small, shallow steps between some areas, and stairs up to the main production platform which is 21⁄2 metres off the ground. The Distillery can be a little noisy at times and due to being set in large industrial buildings, the temperatures very much track those outside i.e. cold in winter!
Our tours can be enjoyed by wheelchair users. The Distillery, Shop and Tasting Room areas are accessible to wheelchair users except for the main production platform in the Still House, which has stair access. For anyone unable to access the production platform, the tour will spend approx. 10 minutes up there and from below it is still possible to see the copper stills and other vessels and to potentially also hear the tour guide. We have large scale printed materials with photos available to illustrate what visitors may not be able to see from below the production platform. Where operational requirements permit, we will endeavour to have a member of the Distillery team spend time separately with anyone unable to access the production platform. Unfortunately our Distillery environment is not suitable for the blind.
If you have any queries about accessibility, please e-mail firstname.lastname@example.org