Delivery & Returns

Delivery

Delivery is free for mainland UK orders over £75.00. Deliveries to Mainland UK are £6.95 for standard delivery (normally within 2 working days for orders received before 5pm), which is with our delivery partner APC. Deliveries will be on weekdays between 8am and 5pm so if no one will be at home at those times, select an alternate delivery address when you are checking out. Unless you select otherwise, the courier will attempt to leave your item with a neighbour if no one is home. We send smaller items of merchandise out via royal mail first class and charges are between £2 and £4 depending on the item. Shipping costs are calculated at the check out.

If you wish to receive items outside the UK mainland or require a next day service please contact info@whitepeakdistillery.co.uk for a quote.

Returns

If you wish to return items for any reason the procedures are outlined below. The distillery team would also be happy to speak to you on the phone, you can call the shop on 01773856918.

1. Order no longer wanted
If you are unsatisfied with your order we will endeavour to refund the full value of the item/items. Unless the item is damaged or faulty the order must be returned to us in a resalable condition, unopened within 7 days of the receipt of your order to the address below. Please include your order details and number.

White Peak Distillery, Derwent Wire Works, Matlock Road, Ambergate, Derby. DE56 2HE.

Unfortunately we are unable to refund the cost of postage on the original order or the cost of returning the item unless it is faulty. Please obtain proof of postage when returning unwanted goods.

2. Item/s damaged or faulty
If your delivery arrives damaged please send a photograph of the damaged item to info@whitepeakdistillery.co.uk within 48 hours of receiving the delivery and we will get back to you to arrange a replacement.

3. Refunds
Please note any reimbursement will be refunded using your original payment method and should be visible on your statement within 5-10 working days depending on your bank.

Tour Cancellations & Refunds

If you need to cancel a tour booking, and give at least 48 hours’ notice, we will happily re-arrange for another date / time (subject to availability). We may offer a refund but please note that this will be at the sole discretion of the Distillery management.

Shop Opening Times
Tuesday to Friday 11am – 5pm
Saturday 11am – 4pm
Telephone number 01773856918