Delivery & Returns

Delivery

Following our decision to close the distillery shop we have made some changes to our deliveries. Here’s a brief guide to quickly explain.

  1. Hand Sanitiser: All orders which include at least one 500/700ml bottle gin will include a free bottle of hand sanitiser. Please note purchases of 375ml bottles are not included in this offer.
  1. Local Delivery: We can deliver by hand to following the postcodes DE1, DE4, DE22 and DE56 ONLY.The cost of local delivery is £3.50 and we plan to make deliveries on Fridays. If we are out and about near your location earlier in the week, then we may try and deliver on an alternate day, but can only guarantee to deliver on Fridays. Please include a phone number in case we can’t find you and need to call.
  1. Delivery by Post: Single bottles will be delivered via royal mail second class. Multiple bottle orders will be delivered by our couriers APC. For either, the cost of postage & packaging is £6.95.
  1. Free delivery: On orders over £75.00

5. Zoom Tasting Packs: We send these out in batches 7 days before your event. If it doesn’t arrive by Tuesday, please get in touch as we will have a tracking number.

We send smaller items of merchandise out via royal mail second class and charges are between £2 and £4 depending on the item. Shipping costs are calculated at the check out.

You will receive an e-mail once we have dispatched your order. We aim to do so in a timely manner.

If you wish to receive items outside the UK mainland or require a next day service please contact info@whitepeakdistillery.co.uk for a quote.

Returns

If you wish to return items for any reason the procedures are outlined below. The distillery team would also be happy to speak to you on the phone, you can call the shop on 01773856918, you can also e-mail info@whitepeakdistillery.co.uk.

1. Order no longer wanted
If you are unsatisfied with your order we will endeavour to refund the full value of the item/items. Unless the item is damaged or faulty the order must be returned to us in a resalable condition, unopened within 7 days of the receipt of your order to the address below. Please include your order details and number.

White Peak Distillery, Derwent Wire Works, Matlock Road, Ambergate, Derby. DE56 2HE.

Unfortunately we are unable to refund the cost of postage on the original order or the cost of returning the item unless it is faulty. Please obtain proof of postage when returning unwanted goods.

2. Item/s damaged or faulty
If your delivery arrives damaged please send a photograph of the damaged item to info@whitepeakdistillery.co.uk within 48 hours of receiving the delivery and we will get back to you to arrange a replacement.

3. Refunds
Please note any reimbursement will be refunded using your original payment method and should be visible on your statement within 5-10 working days depending on your bank.

Tour Cancellations & Refunds

If you need to cancel a tour booking, and give at least 48 hours’ notice, we will happily re-arrange for another date / time (subject to availability). We may offer a refund but please note that this will be at the sole discretion of the Distillery management.

Shop Opening Times
Tuesday to Friday 11am – 5pm
Saturday 11am – 4pm
Telephone number 01773856918