What you need to know …..

Like all businesses we’ve had to rethink the way we do things to keep you and our team safe. Guests are required to wear face coverings until seated in the tasting room.

  • We are providing everyone with their own glassware to use during the tasting which they can take home at the end of the visit
  • We have installed a number of hand sanitising points around the distillery.
  • We’ve undergone a thorough visitor risk assessment with all our staff and your host we’ll take you through a short safety briefing at the start of your visit.
  • Enhanced cleaning and sanitation procedures between tours.

It’s really important that you and members of your group take the time to read the following information. This will help to ensure everyone is safe and you have a comfortable and enjoyable visit to White Peak Distillery.

  1. All bookings must be made through the online system. For each booking we require a lead contact to provide their name and contact telephone number.
  2. All places on the tour must be booked and paid for in advance. Numbers per tour are strictly limited to 16 people.
  3. If you are feeling unwell, have any of the symptoms of COVID-19 or have recently been in contact with someone who has COVID-19 symptoms please do not come to the Distillery. Let us know and we can rearrange your visit for a future date. Please contact at info@whitepeakdistillery.co.uk.
  4. We ask that you arrive 10 mins before your scheduled start time. If arriving by car, please park in the distillery car park.
  5. Clothing & Footwear: Sensible shoes should be worn and clothing suitable for the outdoor conditions on the day. The Still House tends to be cooler than the outdoor temperature, so please come prepared. 
  6. Find us: White Peak Distillery, Derwent Wire Works, Matlock Road, Ambergate, Derby, DE56 2HE. In Google maps (or equivalent), the post code will take you to the main car park where you can follow on-site signs to the Distillery.  Access across the on-site bridge may be controlled by barrier when deliveries, etc are taking place, please wait at the barrier to be let through by security once safe.  Please obey 10mph speed restrictions and watch out for pedestrians and other site users.  Note: The Wire Works is a working site: if arriving on foot please report directly to security in the main car park.
  7. What 3 words users bounding.carting.goodnight

Cancellation Policy

To make any amendments to bookings please contact our team on shop@whitepeakdistillery.co.uk or call us on 01773 856918 

 Please note to make changes or cancel bookings and request a full refund we require the following notice periods 

Distillery & Whisky Tours

You have the right to cancel a booking and receive a full refund for a tour within a period of 14 days, beginning with the day after the day on which the order was placed, provided no refund will be offered for cancellations made within a period of 72 hours of the date of the tour.  

Private Tours

You have the right to cancel a booking and receive a full refund for a private tour within a period of 14 days, beginning with the day after the day on which the order was placed, provided no refund will be offered for cancellations made within a period of 10 days of the date of the tour. 

Private Events

Private events held at the distillery or off site. You have the right to cancel a booking and receive a full refund within a period of 14 days, beginning with the day after the day on which the order was placed, provided no refund will be offered for cancellations made within a period of 14 days of the date of the event. Any non-recoverable expenses incurred by the company prior to the cancellation date e.g. through use of 3rd party suppliers, may have to be deducted from any amounts refunded. 

Yellow Wood Events

You have the right to cancel a booking and receive a full refund for an event within a period of 14 days, beginning with the day after the day on which this order was placed, provided no refund will be offered for cancellations made within a period of 10 days of the date of the event. 

In the event that we have to cancel a tour or event, for operational reasons or other circumstances beyond our control, then we will offer an alternate date / booking or a full refund.