Delivery

We aim to dispatch all orders promptly. Please allow 3-5 working days for your order to arrive. During busy periods and around whisky releases this could take a little longer.

• We use DHL couriers to arrange delivery to the address provided at check out. Once you order is collected from us, you will receive tracking information to the phone or e-mail you entered at checkout. DHL will attempt two deliveries before returning the parcel to the local depot where it will remain for collection for a further 5 days before being returned to us. DHL T&C’s
• Non-delivery: If delivery has not been attempted, or your order has not been received within a reasonable time frame (or by a specific date that we have previously agreed with you) then please contact us in writing so we can help determine was has happened to you order.  We will liaise with the courier or post office, and you are welcome to do the same with any tracking information you may have been sent.  Following our investigation, if your order can’t be located we may offer a replacement or refund, but in all circumstances only if the non-delivery is not related to incorrect address details at time of placing order, and has been notified to us in writing within 30 days of placing the order.
• Click & Collect: For general C&C orders placed via our web-site please allow a minimum of 48hrs between ordering and collection. Our address: White Peak Distillery, The Wire Works, Ambergate, Matlock, Derbyshire, DE56 2HE. Our shop opening times: Mon – Sat 11:00 – 17:00 (except Fridays when we close at 16:00).
• Free delivery: From time-to-time, we offer free delivery on orders values above a certain amount (excluding gift vouchers), details of which will be given on our website and at check out. We retain the right to withdraw or amend free delivery offers without notice. 
• Gift Vouchers with be despatched via Royal Mail
• Mainland UK Postage. We can only deliver to mainland UK addresses. This can include mail forwarding services (at your own risk), such as forward2me.com
• Overseas Postage:See alternative mail forwarding suggestion above.

If you have any queries about your order please contact shop@whitepeakdistillery.co.uk.

1. Returns & Refunds

We want you to be completely happy with your purchase. If you change your mind or are not satisfied for any reason, please review our returns policy below.

You have the right to return most items purchased online within 28 days of receipt, in line with UK consumer regulations. To be eligible for a return:

1. Items must be unused, unopened and in the same condition as received.
2. Products must be returned in their original packaging.
3. A valid proof of purchase is required.

Returns must be arranged in advance. Please contact us in writing at shop@whitepeakdistillery.co.uk and we will provide full instructions. Alternatively, feel free to call us on 01773 856918 (Mon–Fri, 09:00–17:00) to discuss the return.

Returns should be sent to:
White Peak Distillery
The Wire Works
Matlock Road
Ambergate
Derby
DE56 2HE

We strongly recommend using tracked and insured delivery. Customers are responsible for return shipping costs unless the return is due to an error on our part (see Section 2 below).

Please note: A 10% restocking fee will be deducted from all refunds to cover handling and processing costs. Original shipping costs are non-refundable.

Once your return is received and inspected, we will email you confirmation and notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method. Please allow up to 7 working days for the funds to appear, depending on your provider.

If you haven’t received your refund within 7 days of notification, please first check with your bank or card provider. If you still need help, email us at shop@whitepeakdistillery.co.uk.

Please note we only accept returns from the person who bought the item.

Our general returns policy lasts 28 days from the date of purchase, in line with consumer regulations. If more than 28 days has gone by since your purchase, then unfortunately we can’t offer you an exchange or refund.

2. Damaged or Defective Items

If your order arrives damaged or defective, please notify us within 48 hours of delivery by emailing shop@whitepeakdistillery.co.uk with:

• A description of the issue
• Photographic evidence of the damage, including packaging

In cases where White Peak Distillery confirms the damage or fault in writing, we will either: Replace the item (subject to availability), or issue a full refund if a replacement is not available. For approved damaged returns, we will also cover return postage costs. You may be asked to return both the item and original packaging.

3. Exchanges

We only offer exchanges if an item is defective or damaged and confirmed as such by our team. If you believe your item qualifies, please follow the instructions in Section 2.

4. Changes to Policy

White Peak Distillery reserves the right to update or amend this returns policy at any time without prior notice. The latest version will always be available on our website.

If you have any questions or concerns, we’re here to help:
📧 shop@whitepeakdistillery.co.uk
📞 01773 856918 (Mon–Fri, 09:00–17:00)